WARRANTY GUIDELINES & PROCEDURES

1. Warranty Terms & Conditions:

All Joneco Tech products carry a standard one (1) year warranty except for the following:

1. Items found defective within 1 week of purchase are allowed for Advance Warranty Replacement (AWR) depending on the availability and subject to the terms of Section II and Section III-5 below
2. For Smartphones warranty, please proceed to the smartphone brand’s accredited Service Center.
3. Extended warranties advertised or offered by the manufacturer of the product have their own warranty terms and conditions which require the customer to register the product on the manufacturer’s website. For more information, please visit the manufacturer’s website.

1. Warranty does not cover the following:

1. All physical damages including but not limited to: electrical overstress (EOS) or “over-clocking”, bent pins, melted wires, circuit board cut traces, blown metal links, corrosion, due to accumulated dirt/moisture or insect/rodent urine, improper assembly, poor care, scratches, damages during transport, water damage, or damages caused by natural disasters.
2. Products with defaced or altered serial numbers and warranty stickers or any alteration, modification, repairs made by a 3rd party.
3. Smartphone, desktop, and laptop products whose software has been modified, rooted, or tampered with or its recovery partitions have been deleted.
4. Loss of data (back-up files often) or transport costs
5. Free or promotional items.
6. Use of non-authorized inks, or continuous ink conversions on printers
7. LCD monitors with less than 6 dead pixels (bright/dark) are not eligible for warranty claims unless the product offers a Zero Bright Dot (ZBD) warranty.
8. LCD monitors and laptops whose defect is initially diagnosed as black-out, no power, or no display output are not eligible for Advance Warranty Replacement (AWR) claim.

III. For Warranty claims, the following is to be strictly followed:

1. Present the defective item with the Sales Invoice to the Joneco Tech for diagnosis. A Job Order Form (JO) will be issued by the technician for all defective items. Present the Sales Invoice with the corresponding Job Order Form to claim warranty.
2. For lost Sales Invoice, re-printing of lost Sales Invoices is prohibited.
3. Job Order Form (JO) is required upon claiming of replaced/repaired warranty items. if the JO is lost upon claiming, please present an affidavit of loss and 2 valid IDs for verification purposes.
4. Interbranch claiming of warranty is not allowed.
5. For Advance Warranty Replacement (AWR) claims, the product must be returned in its original packaging along with all the intact components of the sales package.

1. Warranty Process

1. Items covered by the warranty will be sent to the supplier/manufacturer. Always return defective items in its complete box/packaging and accessories
2. Defective items under warranty that have no available replacement are eligible for an upgrade, provided that the customer pays for the price difference between the upgraded and older model. Warranty on the replacement/upgraded item will be carried over from the defective item’s warranty date.
3. Customers will be contacted when a replacement item is made available in 60 days or less.          
4. Always keep this Receipt to facilitate Warranty Claims

Order Cancellation Policy

If you need to cancel an order you may do so by going to your account > orders and tapping on the cancel button.

When can I cancel my Order?

Cancellation for orders with promotions

If canceling an item means your order is no longer eligible for a promotion or a quantity discount, your order total will be recalculated, and credit card charges may apply.

If you cancel an order that was paid for with a discount voucher, the purchase amount will be credited to your account as a discount voucher with the same amount with validity depending on the promotion’s terms and conditions.